Won99 Privacy Policy – Personal Data Protection Malaysian Players

Won99 collects various types of information from users for specific, legitimate purposes. Generally, the information we collect falls into three main categories:

1.1 Information You Provide Directly

This is information you enter directly into the Won99 platform, whether during registration, when updating your profile, or when contacting our customer support:

• Full name as stated on your Malaysian Identity Card (MyKad)
• An active Malaysian mobile phone number
• The email address you use to register
• Date of birth for age verification (18+ only)
• Malaysian Identity Card number for the KYC (Know Your Customer) process where required
• Payment method details — including your Touch 'n Go eWallet account name, GrabPay, ShopeePay, Boost, DuitNow, or FPX account (Maybank2u, CIMB Clicks)
• Any information you share when contacting Won99 customer support

1.2 Automatically Collected Information

When you use the Won99 platform, our systems automatically record certain technical information to ensure security and service quality:

• Your device's IP address
• Browser type and version used
• Device type (smartphone, tablet, laptop)
• Device operating system
• Pages visited within the Won99 platform and time spent on each
• Access time and date
• Account login and logout information

1.3 Transaction Information & Betting Activity

For security, legal compliance and customer support purposes, Won99 records information related to activity within your account:

• Deposit and withdrawal history in Malaysian Ringgit (RM)
• Betting records placed, including the type of sport or game, amount wagered, and outcome
• Bonuses and promotions used
• Any changes to your account settings or self-control limits you have set

Won99 uses collected personal information solely for legitimate and transparent purposes. We do not use your data for any purposes not stated here without first obtaining your additional consent.

The following are the primary purposes for which Won99 uses your personal data:

• Account management: Creating, verifying and maintaining your Won99 account, including the identity verification (KYC) process required to meet legal obligations.
• Financial transaction processing: Processing deposits and withdrawals in MYR via your chosen payment method — Touch 'n Go eWallet, DuitNow, FPX, GrabPay, ShopeePay, or Boost.
• Platform security: Detecting and preventing fraud, money laundering, duplicate account use and other harmful activities that could compromise the security of the platform and other users.
• Customer support: Providing effective assistance when you contact the Won99 support team, including resolving issues related to your account, deposits or bets.
• Service improvement: Analysing platform usage patterns in aggregate (not individually) to identify areas for improvement in usability, speed and overall user experience.
• Legal compliance: Fulfilling the legal obligations imposed on Won99, including requirements under Malaysia's Personal Data Protection Act 2010 (PDPA) and legislation relating to anti-money laundering.
• Marketing communications: Sending you information about promotions, special offers and sporting events that may interest you — subject to the communication preferences you have set. You may opt out of these communications at any time.
• Responsible gaming programme: Monitoring activity patterns to identify early signs of problem gambling and proactively reaching out to users who may need support.

Won99 does not sell, rent or disclose your personal information to third parties for their own marketing purposes. However, there are limited circumstances where we need to share certain data with other parties in order to operate the platform:

• Payment service providers: To process deposits and withdrawals in MYR, Won99 is required to share the necessary transaction information with payment providers such as Touch 'n Go, GrabPay, ShopeePay, Boost, DuitNow, and FPX services. These providers are governed by their own privacy policies and stringent security standards.
• Gaming software providers: Won99 uses gaming software from licensed providers. These providers may receive technical data required to run the games, but do not have access to users' full personal information.
• Regulatory bodies and law enforcement: Won99 will disclose the necessary information to legitimate authorities when required by law, court order or official investigations related to criminal activity such as money laundering.
• Auditors and professional advisors: Accounting firms, law firms, or independent auditors appointed by Won99 may access certain data within the scope of their duties, subject to binding confidentiality agreements.

In all of the above cases, Won99 ensures that only the minimum necessary data is shared, and that the receiving parties are bound by appropriate confidentiality and data security obligations.

The security of your personal information is a top priority for Won99. We continually invest in security infrastructure to ensure your data is protected to the highest standard. Key security measures we have in place include:

• Data encryption in transit: All communications between your device and Won99's servers are encrypted using TLS (Transport Layer Security) with a 256-bit SSL certificate — ensuring no unauthorised third party can intercept or read your data.
• Data encryption at rest: Sensitive information such as passwords and payment details is stored in encrypted format using modern encryption algorithms. Passwords are never stored in plain text.
• Fund segregation: Funds you deposit into your Won99 account are held in a bank account separate from the company's operating funds, ensuring your money remains safe and available for withdrawal at all times.
• Internal access controls: Access to user data within Won99's internal systems is restricted to staff who genuinely require it to carry out their duties, and all access is logged for audit purposes.
• Continuous security monitoring: The Won99 system is continuously monitored for suspicious activity, intrusion attempts, or abnormal usage patterns that may indicate a potential security threat.
• Two-factor authentication (2FA): Won99 supports two-factor authentication for an added layer of security on your account. You are strongly encouraged to enable this feature.

The Won99 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Below is an overview of the types of cookies we use:

• Session cookies: These temporary cookies are necessary to keep you logged in during your active session on the Won99 platform. They are automatically deleted when you close your web browser.
• Preference cookies: Saving your preferences such as interface language and display settings so you do not have to reconfigure them every time you log in.
• Analytics cookies: Helps Won99 understand how users interact with the platform — which pages are visited most, how long sessions typically last, and where users tend to encounter difficulties. This data is used in aggregate form without identifying individuals.
• Security cookies: Helps detect suspicious login attempts, duplicate accounts and fraudulent activity by recognising devices previously used to log in to your Won99 account.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies — particularly session cookies and security cookies — may affect the functionality and security of your Won99 account.

Won99 retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or for such periods as required under applicable Malaysian law.

• Active account data: Retained for as long as your account is active and for a reasonable period after account closure for audit and legal compliance purposes.
• Financial transaction records: Retained for a minimum period of seven (7) years in accordance with Malaysian legal requirements relating to financial records and anti-money laundering.
• Customer support communication logs: Retained for three (3) years to allow for reference in the event of a dispute or further enquiry.
• Analytics cookie data: Aggregated data is retained for no more than two (2) years before being deleted or anonymised.

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to any individual. If you wish to request early deletion, please refer to the User Rights section below.

As a Won99 user and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights over your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you. Won99 will provide this information in a readable format.
• Right to Rectification: If the personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. You can also update basic details such as your phone number and email address directly through your account settings.
• Right to Erasure: Under certain circumstances, you have the right to request that Won99 delete your personal information. This right is subject to legal obligations that may require us to retain specific records for a minimum prescribed period.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes at any time, without needing to provide a reason.
• Right to Data Portability: You have the right to receive the personal data you have provided to Won99 in a structured, electronically readable format.
• Right to Restriction of Processing: Under certain circumstances, you have the right to request that Won99 restrict the processing of your personal information while a dispute or request is being resolved.

To exercise any of the rights above, please contact the Won99 support team via live chat or email at support@won99.life. We will process your request within a reasonable timeframe, and no later than 30 calendar days from the date the request is received.

In the course of operating the Won99 platform, some of your personal information may be processed or stored on servers that could be located outside Malaysia. This may occur when we use cloud computing services or international software provider platforms based in other jurisdictions.

When cross-border data transfers occur, Won99 ensures that:

• Transfers only take place to countries or regions that offer a level of data protection equivalent to or greater than Malaysia's.
• Legally binding data processing agreements are in place with all third parties that receive Won99 user data.
• Transfers are carried out using recognised protection mechanisms such as standard data transfer agreements.

The Won99 platform is intended for individuals aged 18 and above only. Won99 does not knowingly collect personal information from individuals under the age of 18. Should we discover that we have collected information from someone below the minimum age requirement, we will take immediate steps to delete that information and close the relevant account.

If you believe we may have collected personal information from someone under the age of 18, please contact us immediately at support@won99.life so we can take appropriate action.

Won99 reserves the right to update or amend this Privacy Policy at any time. Changes may be necessary to reflect updates to applicable Malaysian law, changes in how we handle data, or in response to user feedback.

• When material changes are made to this Privacy Policy, Won99 will display a clear notice on the platform's main page and/or send a notification via email to registered users.
• The "Updated" date at the top of this document will always reflect the date of the most recent amendment.
• Continued use of the Won99 platform after an updated Privacy Policy is published will be considered acceptance of the revised terms.
• If you disagree with any changes made, you have the right to close your account and stop using the Won99 platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Won99 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 in Bahasa Melayu on the Won99 platform. The fastest way to get a response — average reply time is under 2 minutes.
• Privacy Email: support@won99.life – Please include "Privacy Enquiry" in your email subject line. We aim to respond within 48 business hours.

Won99 takes every privacy-related enquiry seriously. We are committed to resolving any concerns you may have in a transparent, fair and timely manner. This document was last updated on 1 January 2026.